Currently we offer Free shipping for standard ground within the contiguous United States. This is limited to the continental United States, and excludes, Alaska, Hawaii, US Territories, and any International Orders. The policy is subject to change, but any modifications to the policy will be noted on the website and updated here. Alaska and Hawaii are excluded from all promotional shipping offers and will incur a shipping charge on all orders. Any order with an address outside of the U.S. (International Orders) will incur shipping charges on all orders. Due to delays we have seen from all Carriers; we encourage you to shop & ship early and incorporate extra time for delivery or upgrade your shipping speed and take advantage of our discounted rates.How long does it take to process and ship my order?
Orders placed by 11am EST, Mon - Thu typically ship the same day or within 24 hours, however in certain circumstances (high volume periods, observed holidays etc.) an order may take up to 48 hours to process. Orders placed Fri - Sun will ship the following Monday, (even if an expedited shipping option is selected). If that Monday is an observed holiday, it will ship on Tuesday. You will receive an email notification once your order ships, that email indicates the carrier has taken possession of your order and it is in route. We have seen examples of some carriers, such as FedEx, not updating their tracking system even though we have turned your order over to them, please be patient with them as they work to adjust to the volume they have. If you have not received your order after 10 days of receiving an email from us saying your order has shipped, let us know and we will replace it.Returns
Due to the perishable nature of food products like coffee, we are unable to accept actual product returns. However, we do have a Satisfaction Guarantee and stand behind our products and want you to be happy with your selection, so don’t worry. If there was an error in your order, or you are dissatisfied, please contact us at email@example.com within 10 days of receiving your coffee to notify us of any concerns and we will work to get you back in a good place.
Once you have placed your order, we will send you a confirmation email to track its status. Once your order is shipped, we will send you another email to confirm the expected delivery date as well as a link to track your order (when the delivery method allows it).Missing or Damaged Items
We have seen delays from all carriers recently, so it is possible that an order may arrive later than expected. If your order has not arrived within 10 days of being shipped, please reach out to us and we will process a replacement order for you.
If an item arrives damaged, please let us know within 10 days of receiving your order. Including a photo of the damage in your communication is helpful to us so we can work with our shipper/packer to prevent future issues. We will process a replacement order for you.Order Updates or Changes
Requests for changes to an order already placed are generally not possible; however, please reach out to us and we will make every effort to assist. Once an order status moves to “shipping” we are unable to make any changes.
Our SQF Level 3 Certified roasting plant is not open to the public. Safe Quality Food (SQF) Certification is the only certification recognized by the Global Food Safety Initiative (GFSI) and is the only program with a food-quality component added to its food-safety platform. Strick Covid-19 protocols remain in place in addition to the already stringent HACCP manufacturing practices required by SQF and quality monitoring systems.
As a visitor to the Meritage website, you can engage in many activities without providing any personal information, but please note that website usage information is automatically collected as defined in the Automatic Information section below. If you are using any account or e-commerce functionality, then when you order products or services we collect certain personal information from you for the purpose of conducting one or more transactions, and we may utilize that information as further set forth in this policy.
Depending upon your use of the website, some of the information that we ask you to provide will be mandatory and some will be voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.Customer Information
We receive and may keep information you gave us because you decided to register on our website, because you used an existing account registration on our website or because you decided to fill out any other form or otherwise engage in one or more transactions on our website. This information may include:
Information may also include any other personal information or unique preference information you choose to provide us. Generally, we use the information you provide us to provide you with requested information, or, in some circumstances with products and/or services. Accordingly, your information may be used for such purposes including but not limited to the following:
We want you to be aware that certain tools exist to help us service and recognize you. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit one of our websites. You may be familiar with the term “cookies”, which are unique alphanumeric identifiers. These cookies are placed on your computer when your web browser accesses our websites. In addition to cookies, we may use log files, transparent images, and/or third party sources to collect information and analytics used to educate us on things such as how you navigate to and around our websites, product browsing, content accessing, and, if applicable, purchasing data. We may also use this information to send you more targeted marketing or promotional materials unless you have expressly opted out of such communication. If you choose, there are utilities available for purchase from independent software providers to install on your computer as well as tools/preferences you can choose through most web browsers to make website visits anonymous. Of course, cookies let you have a more satisfying website experience, so we recommend that you leave them turned on.Commitment to Children's Privacy
To protect children's personal information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under the age of 13. The website and service is a general audience service for users 18 and older and is not geared toward children. If you are under the age of 18, you should not use this service or website and should not submit any personal information to us.
We share information we collect from all points of contact within the Meritage organization (including with companies that are corporate affiliates of Meritage) as well as with other Meritage related organizations, such as resellers/sales agents. The information you give us may be combined with other personally identifiable information available from our records and other sources in order to help facilitate communication, marketing, delivery of products and services, and optimization of products and services. We may share information with our service providers (including third party payment processors, e-commerce providers (such as Shopify) or other providers in our supply chain) operating on our behalf to provide services to our customers and users.
We store the information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of website usage and preferences. We then tie your personally identifiable information, and/or your usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the website for you and others, and/or to determine your preferences.Governmental Agencies or Other Companies
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In all cases, this information is not provided to these entities for marketing purposes.Right to Transfer
Should Meritage choose to sell or transfer business assets, or to engage in a transaction where it is required to share or transfer your information, it is possible that the information we possess may be transferred as part of that transaction. Meritage may decide to retain a copy of the information post sale or transfer.Use of Third Party Connected Services
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2016 will receive information regarding 2015 sharing activities). To obtain this information from us, please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing (if any) will be included in our response.
This Meritage Web Site does not respond to “do not track” requests.Your Consent
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The Meritage Web Site and the content accessible through the Meritage Web Site, and all intellectual property rights included in or associated with the Meritage Web Site, including but not limited to patents, copyrights, trademarks and service marks (collectively, "Content"), are owned or licensed by us, and all right, title and interest in and to the Meritage Web Site and Content remains with us. You may not use any trademark, service mark, logo, trade name or indicia of origin of Meritage or any third party in such Content without permission from the owner of thereof. Except as ordinarily occurs when a web site is downloaded to your computer in the normal course of browsing such web site, material from the Meritage Web Site may not be copied, distributed, re-published, uploaded, posted, modified, reverse engineered, or transmitted in any manner without our prior written consent. Certain Content may be licensed from third parties and all such third-party content and intellectual property rights related to such content belong to the respective third parties. In any event, you may not remove any copyright, trademark or other intellectual property or proprietary notice or legend contained on the Meritage Web Site or in the Content. We are free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us, without any acknowledgement or payment to you for any purpose whatsoever.4A. DISCLAIMER OF WARRANTIES.
Use of certain portions of the Meritage Web Site and/or purchase of Products may require registration or provision of transactional information (including credit card or other payment information). For all such portions of the Meritage Web Site the following rules apply:
(a) You must be at least 18 years of age to use these portions of the Meritage Web Site/Services. When you purchase Products, you may create an account as part of the checkout procedure. You are responsible for protecting your account information (including your password) and for all activities or purchases made by or through your account.
(b) Prices for our Products (along with shipping, handling and taxes) are in U.S. dollars and are subject to change without notice. Taxes may be adjusted from the amounts shown in checkout depending upon a multitude of factors, including information from our payment processor and/or changes in tax rates. We reserve the right at any time to modify or discontinue the Products or Services (or any part thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products and Services. Acceptable forms of payment are specified in the checkout process and are subject to change. Standard shipping is typically via UPS, Federal Express, or the U.S. Postal Service or as otherwise specified in the checkout process. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required and available as an option in checkout, please select that as your shipping choice. All shipping charges are your responsibility, unless waived by Meritage. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products and risk of loss passes from Meritage to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.
(c) Certain Products or Services may be available only through the Meritage Web Site; certain Products and Services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that we offer. All descriptions of Products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product or Service made on this site is void where prohibited.
(d) We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made through the Meritage Web Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
(f) You agree not to submit, publish, distribute, or transmit through the Meritage Web Site or our Services any content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, hateful, racially or ethnically discriminatory, or that would constitute or encourage a criminal or civil offense, violate the rights of any party, or that would otherwise give rise to liability or violates any law. You also agree that you will not submit, publish, distribute, or transmit anything through the Meritage Web Site or Services that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. We do not endorse any information contained in the Meritage Web Site or Services submitted by users and we are not liable for any such information transmitted, including but not limited to any information posted by or about you. We reserve the right to take any action with respect to information transmitted which we believe is appropriate in our sole discretion, including but not limited to removal. However, we cannot, nor do we, control the information provided by users or any third parties which is made available through our Services. By its very nature, other people's information may be offensive, harmful, inaccurate, or in some cases may be mislabeled or deceptively labeled.
(a) THE PRODUCTS, INFORMATION, AND SERVICES PROVIDED AS PART OF THE MERITAGE WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF ANY MATERIALS, INFORMATION, OR SERVICES OR AGAINST INFRINGEMENT. NEITHER WE NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES OR AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY AND/OR INCIDENTAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR ATTORNEYS' FEES OR DISBURSEMENTS) IN ANY WAY DUE TO, RESULTING FROM OR ARISING IN CONNECTION WITH YOUR ACCESS TO, INABILITY TO ACCESS, OR USE OF THE MERITAGE WEB SITE OR SERVICES, OR FROM YOUR RELIANCE ON ANY INFORMATION PROVIDED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ANY OTHER TORT. YOU AGREE THAT OUR AGGREGATE LIABILITY (INCLUDING THE LIABLITY OF ALL OF OUR AFFILIATES) SHALL NOT EXCEED THE PRODUCT FEES PAID TO US BY YOU THROUGH THE MERITAGE WEB SITE IN THE THREE (3) MONTHS PRIOR TO THE ACT GIVING RISE TO THE LIABLITY. NEITHER WE NOR ANY OF OUR AFFILIATES TAKES ANY RESPONSIBILITY OR ASSUMES ANY LIABILITY FOR ANY CONTENT UPLOADED OR OTHERWISE TRANSMITTED BY YOU OR ANY THIRD PARTY, OR FOR ANY MISTAKES, DEFAMATION, SLANDER, LIBEL, OMISSIONS, FALSEHOODS, OBSCENITY, INDECENCY, LEWDNESS, HARASSMENT, THREATS, ABUSE, OR PROFANITY YOU MAY ENCOUNTER IN USING THE SERVICE. YOU AGREE TO HOLD HARMLESS BOTH US AND OUR AFFILIATES AND PARTIES WITH WHOM WE HAVE CONTRACTED FOR PURPOSES OF HOSTING OR MAINTAINING THIS SITE FROM ALL CLAIMS BASED UPON COMMUNICATIONS OR MATERIALS MADE AVAILABLE BY YOU OR TO YOU IN CONNECTION WITH THE SERVICE.
(b) MERITAGE IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY OF THE ACTS OR OMISSIONS OF USERS OR THIRD PARTIES CONCERNING ANY THIRD PARTY CONNECTED SERVICES OR FOR THE AVAILABLIITY OR NON-AVAILABILITY OF ANY THIRD PARTY CONNECTED SERVICES.
(c) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
We may, in our sole discretion and at any time, discontinue the Meritage Web Site, either in part or in whole, with or without notice. You agree that any termination of your access to the Meritage Web Site may be affected without prior notice, and you agree that we shall not be liable to you or any third-party for any such termination (excluding only refunds due under our Refund Policy, if applicable).7. PROHIBITED ACTIVITIES.
You may not use any device, software or routine, including but not limited to any viruses, trojan horses, worms, time bombs or other malicious code, intended to damage or interfere with the proper working of the Meritage Web Site or to surreptitiously intercept or expropriate any system, data or personal information from the Meritage Web Site. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure, including but not limited to denial of service attacks, "spam" or any other such unsolicited overload technique.8. LINKING AND THIRD-PARTY CONTENT.
The Meritage Web Site may contain links to third-party web sites not under our control or operation. We provide any such links only as a convenience and do not endorse and are not responsible for the contents of any linked site or any link contained in a linked site. The Meritage Web Site may contain news, information published by various third-party providers. Use of any third-party content may be conditioned upon terms and conditions as provided, from time to time, by such third-party providers.9. LAWS AND REGULATIONS.
You must comply with all applicable laws, statutes, ordinances and regulations regarding: (i) use of the Meritage Web Site and (ii) release of information to and retrieval of information from the Meritage Web Site.10. INDEMNIFICATION.
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